Shipping Policy
At ProductZone.pk, we proudly offer FREE Shipping on all orders across Pakistan.
Order Processing
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays are processed on the next working day.
Delivery Time
- Major Cities: 2–4 Business Days
- Other Areas: 3–7 Business Days
Delivery times may vary due to weather conditions, public holidays, or courier delays.
Shipping Charges
FREE SHIPPING on every order across Pakistan.
Order Tracking
Once your order has been dispatched, you may receive shipment details via SMS, WhatsApp, or phone call where applicable.
Failed Deliveries
Please ensure your shipping address and contact number are accurate. Incorrect information may result in delivery delays or returned shipments.
Return & Refund Policy
Return & Refund Policy
Customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
Eligible Returns
Products may be returned if they are:
- Damaged during delivery
- Defective
- Incorrect item received
- Significantly different from the product description
Return Conditions
Returned items should:
- Be unused (unless defective)
- Include original packaging
- Include all accessories (if applicable)
Non-Returnable Items
The following cannot be returned unless damaged or defective:
- Personal care items
- Hygiene products
- Customized products
- Products damaged due to customer misuse
Refund Process
After receiving and inspecting your returned item:
- Approved refunds are processed within 5–10 business days.
- Refunds are issued using the original payment method or bank transfer where applicable.
Money Back Guarantee
If your return qualifies under our policy, you will receive a full refund.
Return Process
- Contact our customer support.
- Share your order number and reason for return.
- Our support team will guide you through the return process.
- Once approved, send the product back.
- Receive your refund after inspection.
Contact
Email: info@productzone.pk
Phone / WhatsApp: 0329-8008936